Bad service from voxtelecom

I do not even want to give them one star. This is also not the first time that we are without internet. Our internet went down on 5 July 2018. Today is 23 July and we are still without internet. We are currently loosing customers because we can not send or fax quotes. We can not accept card payments because of this. We have to go into the bank to make payments to our customers. The word escalate means nothing to them, but it is an easy way to get rid of you when you are on the phone busy complaining that you do not get any service from them. It is easy to say "we have escalated this matter and we are waiting for telkom to respond." But as soon as you put the phone down, they forget about you. They do not follow up on any matter that they have with telkom. They promise you that they will phone you back, but that happens only after a couple of hours, and if they don't then the easy respons is but we tried to contact you. Then it is usually after working hours.