SP
Sherizia P
1 reviews | Active since Jan 2017
02 Mar 2022, 14:00
Bad service from vox telecom
Long story short we paid our monthly subscription on the 27th of Feb 2022, the payment due date is the 1st of every month.
Our service got cut yesterday morning, we sent emails and phoned on numerous occasions back n forth and their reply was they working on it they are sorry and it should come back on asap, today which is the 2nd of March we sent emails with no response as to why is it still suspended cause payment was made and we gave sent the POP.
The service we are receiving is terrible, we should be compensated for the phone calls and the days we had to use our own data.
Please sort this out or refund us back our money so we can find a better service provider.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Mar 2022, 15:04Good day, Sherizia P
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Mar 2022, 15:04
Official
Good day, Sherizia P
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
09 Mar 2022, 11:20 Good day Sherizia P
Thank you for your patience whilst this matter was being investigated.
We have received confirmation from the Account Manager that services were reactivated and the new router was delivered.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards, Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation from the Account Manager that services were reactivated and the new router was delivered.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards, Vox
Vox Telecom's reply09 Mar 2022, 11:20
Official
Good day Sherizia P
Thank you for your patience whilst this matter was being investigated.
We have received confirmation from the Account Manager that services were reactivated and the new router was delivered.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards, Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation from the Account Manager that services were reactivated and the new router was delivered.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards, Vox