CW
Clifford W
1 reviews | Active since Aug 2020
13 Sept 2024, 09:42
BAD SERVICE FROM VOX TELECOM
I cancelled my monthly contract with Vox on the 18th March 2024 giving them a months notice for cancellation . Vox confirmed cancellation on the 22nd March 2024 . In May 2024 they deducted a further monthly debit which they were not suppose to do . I asked for a refund but after a total of 20 emails and promises of a refund . To date they have not refunded my R755 , even though promises of a refund . Companies like Vox are quick enough to demand payment even if it is one day overdue , but trying get to monies back from them is impossible . They just hope you will give up trying !
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Replies (2)
Vox Telecom's replyOfficial
13 Sept 2024, 10:23Good day, Clifford W
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Sept 2024, 10:23
Official
Good day, Clifford W
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
18 Sept 2024, 13:00Good day, Clifford W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the refund query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the refund query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply18 Sept 2024, 13:00
Official
Good day, Clifford W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the refund query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the refund query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox