TK
Thabo K
1 reviews | Active since Sept 2013
26 May 2025, 19:27
Bad service from vox telecom
I’m experiencing poor service from Vox Telecommunications. Although I pay every month, I constantly have to contact them just to watch TV. They tell me to restart the system daily. I'm paying for a 100/50 Mbps line, but speed tests only show 20 to 30 Mbps.
Helpful (0)
Replies (1)0
Replies (1)
Vox Telecom's replyOfficial
26 May 2025, 22:22Good day, Thabo!
Thank you for entrusting us with your service request.
Kindly note that we have received confirmation from the Support department that your query has been attend to as per below:
Client contacted
Issue will be to Clients TV
Speeds are testing correctly to clients phones as per bellow
Testing done on 2GHZ to clients phone gets maximum speeds of 100mb -D R pppoe-VOX PPPoE Client 1480 911.3 kbps 104.3 Mbps 1 791 8 820 808.0 kbps 104.3 Mbps 1 759 8 820 D RS wlan1 Wireless (IPQ4019) 1500 1600 102.9 Mbps 889.0 kbps 8 623 1 571 38.8 Mbps 889.0 kbps 3 248 1 571
Please do let us know if you require further assistance so we may assist accordingly.
Regards,
Vox
Thank you for entrusting us with your service request.
Kindly note that we have received confirmation from the Support department that your query has been attend to as per below:
Client contacted
Issue will be to Clients TV
Speeds are testing correctly to clients phones as per bellow
Testing done on 2GHZ to clients phone gets maximum speeds of 100mb -D R pppoe-VOX PPPoE Client 1480 911.3 kbps 104.3 Mbps 1 791 8 820 808.0 kbps 104.3 Mbps 1 759 8 820 D RS wlan1 Wireless (IPQ4019) 1500 1600 102.9 Mbps 889.0 kbps 8 623 1 571 38.8 Mbps 889.0 kbps 3 248 1 571
Please do let us know if you require further assistance so we may assist accordingly.
Regards,
Vox
Vox Telecom's reply26 May 2025, 22:22
Official
Good day, Thabo!
Thank you for entrusting us with your service request.
Kindly note that we have received confirmation from the Support department that your query has been attend to as per below:
Client contacted
Issue will be to Clients TV
Speeds are testing correctly to clients phones as per bellow
Testing done on 2GHZ to clients phone gets maximum speeds of 100mb -D R pppoe-VOX PPPoE Client 1480 911.3 kbps 104.3 Mbps 1 791 8 820 808.0 kbps 104.3 Mbps 1 759 8 820 D RS wlan1 Wireless (IPQ4019) 1500 1600 102.9 Mbps 889.0 kbps 8 623 1 571 38.8 Mbps 889.0 kbps 3 248 1 571
Please do let us know if you require further assistance so we may assist accordingly.
Regards,
Vox
Thank you for entrusting us with your service request.
Kindly note that we have received confirmation from the Support department that your query has been attend to as per below:
Client contacted
Issue will be to Clients TV
Speeds are testing correctly to clients phones as per bellow
Testing done on 2GHZ to clients phone gets maximum speeds of 100mb -D R pppoe-VOX PPPoE Client 1480 911.3 kbps 104.3 Mbps 1 791 8 820 808.0 kbps 104.3 Mbps 1 759 8 820 D RS wlan1 Wireless (IPQ4019) 1500 1600 102.9 Mbps 889.0 kbps 8 623 1 571 38.8 Mbps 889.0 kbps 3 248 1 571
Please do let us know if you require further assistance so we may assist accordingly.
Regards,
Vox