PL
Peter L

1 reviews | Active since Mar 2019

30 Apr 2024, 11:05

Bad Service from Vox Telecom

I must convey my profound disappointment and discontentment regarding the persistent internet connectivity problems plaguing me for the past five weeks. These ongoing issues have severely impeded my daily productivity, causing substantial disruptions to both my personal and professional endeavors.

As a premium service subscriber, I anticipate a level of reliability and excellence that regrettably remains unmet. It is untenable that despite my consistent payments for premium service, I am confronted with recurrent connectivity obstacles that hinder my work and daily activities.

I urgently demand immediate action to rectify these issues and restore a stable internet connection. Furthermore, I believe it is only equitable to seek compensation or discounts for the subpar service endured during this period. As a devoted patron, I merit superior treatment and a service commensurate with the premium fees I am paying.

I implore your immediate attention to my case and the implementation of swift measures to address these ongoing concerns. I eagerly anticipate your prompt response and the requisite steps taken to resolve this matter satisfactorily.

0
Replies (2)
Vox Telecom
Vox Telecom's reply30 Apr 2024, 11:30
Official
Good day, Peter L

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply02 May 2024, 09:48
Official
Good day, Peter L
 
Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox