Bad Service from Vox Telecom

Vox is very painful to work with. I called them a few weeks before moving house to let them know that I would be moving. When I subsequently moved they have put me through a hectic administrative nightmare and very little information. I'm going into my third week now with no internet connectivity and when I call their offices they made me wait for over 15 minutes with no assistance. In this day and age when you need internet connectivity for them to say it is going to take 7 to 21 business days to connect you is just not good enough especially when you are already an existing customer. Vox and Openserve please get your act together, your slow responses cost people money and potentially threaten their livelihoods!!!!