Bad service from Vox Telecom

I requested Vox to port my Telkom phone number and they sent this to me:

"Please electronically accept the porting contract submitted to you directly from our systems and sign the porting contract attached to this communication. Once all this has been received and signed we will continue the process of your order and send to our Porting Department who will then send this off to Telkom for approval/decline, which takes approximately 7 working days thereafter notification will be sent to our Porting Department to proceed (depending on the outcome) then a further 21 days from the Porting Department to process."

They acknowledged receipt of my document on t he 6th Of August and I requested a progress report on the 20th.

After no response I escalated the request for a progress report and received confirmation that everything was on track, however when I informed the correspondent that their technical department had no knowledge of the porting request , she rep**** informing me that they had only forwarded the porting request on the 23rd of August.

I am disappointed because I am paying two service providers for the same service and will have to continue to do so for another 4 weeks.