FB
Ferdinand B
1 reviews | Active since Jul 2017
10 May 2022, 09:36
BAD SERVICE FROM VOX - OFFLINE FOR WEEKS
My Fibre to the home has been offline for the last 7 days,
Every time you phone in , you have to hold for 18 min and then it goes to voicemail, When someone does answer you are directed to someone else who does not answer or they make promises to call you back. After around 10 - 15 calls daily to Vox , Not one employee has called me back or updated me on the status of my account.
Really bad service , I would not recommend that anyone opens an account with Vox because they don't seem to be worried about the customer service.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
10 May 2022, 10:29Good day , Ferdinand B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
This has been escalated to the Network provider , Vodacom Ref SR***
Your Vox Ref: VOX***7
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
This has been escalated to the Network provider , Vodacom Ref SR***
Your Vox Ref: VOX***7
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 May 2022, 10:29
Official
Good day , Ferdinand B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
This has been escalated to the Network provider , Vodacom Ref SR***
Your Vox Ref: VOX***7
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
This has been escalated to the Network provider , Vodacom Ref SR***
Your Vox Ref: VOX***7
We will provide feedback to you soonest.
Kind Regards,
Vox
FB
Ferdinand B's updateReviewer Update
10 May 2022, 14:49When will they be in touch ?
will it still be this year ?
will it still be this year ?
FB
Ferdinand B's update10 May 2022, 14:49
Reviewer Update
When will they be in touch ?
will it still be this year ?
will it still be this year ?
Vox Telecom's replyOfficial
17 May 2022, 11:57Good day, Ferdinand B
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards
Vox
Vox Telecom's reply17 May 2022, 11:57
Official
Good day, Ferdinand B
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards
Vox