1 reviews | Active since Jun 2020
BAD SERVICE FROM VOX!!!!!
I have been struggling with Vox for more than 3 Months. Firstly they cancel my line as a mistake from their side, it takes 2 weeks to be sorted out after I have made several phone calls and many emails. Then I receive a statement for my monthly usage, I pay the statement and after a week I receive another statement that is more than my monthly statement. They cannot say why I have another statement that I must pay but tells me that I have to pay it. I then cancel my line and after 3 weeks of struggling my line was still not cancelled, I then called the manager and she cancelled my line but now they say I must pay for the cancellation, I have been with Vox for more or less 3 years and don't owe them anything on my line. The service that I have received from Vox this last 4 months is unacceptable....They are *********** and the customer is always on the shortest leash!!!!
Thank you for your post.
Kindly note that the details of your complaint has been sent to your collections manager to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to your collections manager to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Collection Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
We can confirm that the service had been re-instated and a credit has been allocated to the account for the UPS cancellation charge.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Collection Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
We can confirm that the service had been re-instated and a credit has been allocated to the account for the UPS cancellation charge.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox