Bad service from vox AGAIN.

This is only my second review on Hello Peter and its again about vox. today I internet went down, i called the helpline and all they said is yes they can see its down and will log a call with vumatel. We can expect a response in 72 WORKING hours ie 9 working days! So the help desk cannot help or even say why our internet is down and now we have no internet for at least 9 days! previously we waited over two weeks for our internet to be reset. This is really the worst service and we cannot wait this long to be assisted! my ref number is VOX***1