JM
Johannah M
1 reviews | Active since Feb 2023
13 Feb 2023, 10:28
Bad service from vox
I have paid for 2 months for the services I didn't receive,my money is at vox but they still don't want to reconnect my services I'm experiencing extreme bad service from vox
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
13 Feb 2023, 11:29 Good day, Johannah M
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply13 Feb 2023, 11:29
Official
Good day, Johannah M
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
13 Feb 2023, 11:30Good day Johannah M
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply13 Feb 2023, 11:30
Official
Good day Johannah M
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
14 Feb 2023, 13:04Good day, Johannah M
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We can confirm that the service will been re-instated and a resign in progress,
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We can confirm that the service will been re-instated and a resign in progress,
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply14 Feb 2023, 13:04
Official
Good day, Johannah M
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We can confirm that the service will been re-instated and a resign in progress,
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We can confirm that the service will been re-instated and a resign in progress,
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
JM
Johannah M's updateReviewer Update
03 Mar 2023, 21:15Vox promised to remove the cancelation fee they put on my account for their own benefit,they made me sign the new contract but I was so surprised they wanted to debit R3500 instead of R599.
Vox how do you treat your customers?Do you benefit with the cancelation fee that you add on our accounts?I'm so tired of complaining about you.
You can't just wake up an add a huge amount on someone's account this is so unfair.
Vox how do you treat your customers?Do you benefit with the cancelation fee that you add on our accounts?I'm so tired of complaining about you.
You can't just wake up an add a huge amount on someone's account this is so unfair.
JM
Johannah M's update03 Mar 2023, 21:15
Reviewer Update
Vox promised to remove the cancelation fee they put on my account for their own benefit,they made me sign the new contract but I was so surprised they wanted to debit R3500 instead of R599.
Vox how do you treat your customers?Do you benefit with the cancelation fee that you add on our accounts?I'm so tired of complaining about you.
You can't just wake up an add a huge amount on someone's account this is so unfair.
Vox how do you treat your customers?Do you benefit with the cancelation fee that you add on our accounts?I'm so tired of complaining about you.
You can't just wake up an add a huge amount on someone's account this is so unfair.
Vox Telecom's replyOfficial
03 Mar 2023, 22:29Good day Johannah, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply03 Mar 2023, 22:29
Official
Good day Johannah, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox