Bad service from VOX

Bad service all week since 1st call was logged. Reference number VOX***9. The customer service team are happy to review the 12-14 calls that were made to resolve the issue. VOX expects customers to understand the inner working of the various departments within VOX i.e. home technical support/onsite team/working with various ISP providers. They lay blame at the ISP provider i.e. Evotel repeatedly despite Evotel remotely connecting and testing the fibre and confirming that they is no issue from their side. VOX your customer service is weak, learn from Evotel, provide clear information on resolution issue and resolution date, VOX standard line is that the issue is escalated whenever I call . Also support agents have no issue keeping customers on the line for 14-18 minutes, VOX seems afraid to pick up the bill to call customers and advise resolution.