Bad service from Vox

Vox approached me to sign up, ever since then they have not yet connected my line, it been a month already. They also haven't fix the line or reported it to Frogfoot. I've send multiple emails to Vox and all they say is they will come back to me,yet no one has called me. This is very poor customer service, as i would like to cancel but due to the penalty fee i can't. This is ridiculous as i have not even received any service. I've canceled my LTE to sign up with Vox, and this is the service you get.