LN
Laurie N
1 reviews | Active since May 2022
15 Jun 2022, 18:31
Bad service from Vox
I am very unhappy with the service I am receiving from Vox. I app**** for a 50mb line, and after everything has been done I am notified it is not available in my area. I struggled to cancel that order to down grade to a 20mb line. After doing all that, calling everyday, sending messages, I am still without a router and internet. Been waiting 2 weeks, getting no response from them quiries. Just **** promises. Please people before you choose Vox, think twice.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
15 Jun 2022, 18:59Good day, Laurie
Thank you for your review.
Kindly note that the details of your query has been sent to the Project Management team to investigate and assist accordingly.
We will contact you shortly to assist further.
Kind Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Project Management team to investigate and assist accordingly.
We will contact you shortly to assist further.
Kind Regards
Vox
Vox Telecom's reply15 Jun 2022, 18:59
Official
Good day, Laurie
Thank you for your review.
Kindly note that the details of your query has been sent to the Project Management team to investigate and assist accordingly.
We will contact you shortly to assist further.
Kind Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Project Management team to investigate and assist accordingly.
We will contact you shortly to assist further.
Kind Regards
Vox
Vox Telecom's replyOfficial
23 Jun 2022, 09:46 Good day, Laurie V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
You are currently on a 20/10 Mbps Uncapped Fat Pipe Fibre Bundle as per Quote : Q***
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
You are currently on a 20/10 Mbps Uncapped Fat Pipe Fibre Bundle as per Quote : Q***
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply23 Jun 2022, 09:46
Official
Good day, Laurie V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
You are currently on a 20/10 Mbps Uncapped Fat Pipe Fibre Bundle as per Quote : Q***
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
You are currently on a 20/10 Mbps Uncapped Fat Pipe Fibre Bundle as per Quote : Q***
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox