Bad service from service provider vox

Hi i have no fibre since monday since 24th I reported it an had made numerous calls but still no results I spen hours on the phone trying to resolve the problem but nothing gets done Every time i am told that my problem is been escalated but with no results I have now already spent about R400 buying data Let alone the cost of the numerous calls I've made to them from my cell phone please help trying to sort this out