Bad Service from Sales Department

I did a move of address on 01/12/2024 and I was then informed by aThabo that I qualify for a free subscription for the 1st month. I then suddenly received an invoice in the middle of Decemcer 2024 indicating that I am in arrears on my account. Since then I kept on contacting them to rectify it but to no availe. Subsequently I then foun ou that Thabo did not log it with his department head to approve the free subscription. The consultant that then helped in the beginning of January 2025 logged it and provided me with at tcket number (Thanks Charlie). On 4 January 2025 I saw that a debit order went through my account for December and January. When I querief it I was told that it was still with the department which has not aaproved it as yet. Still have not heard from them again