1 reviews | Active since Nov 2021
Bad Service from Billing - No help.
We just bought a house and prepping for the move we dealt with a salesperson who said that they would handle the cancellation and new contract. He advised us to wait and see the deals for Black Friday and then on the day said that he would not be able to assist as we are current customers.
We are now sitting in a new house without wifi and the only option is to cancel the old one and give 30 day notice and pay for a full month and then also pay for a full month in the new house so essentially paying twice. Customer Service was very nice about this and said we could talk to Billing to possibly sort this out. The first lady I spoke to at billing was willing to assist and then the line dropped. The second person at billing (Jennifer) redirected me to the debt department as soon as I was done talking and said that there is nothing else she could do...
Just an overall bad experience and we really wanted to stay with Vox as the actual wifi service was amazing for the 2 years we had it.
Thank you for your query.
We have taken note of the Cancellation and billing dispute and have escalated the query for further assistance.
Your account manager will be in contact with you.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your query.
We have taken note of the Cancellation and billing dispute and have escalated the query for further assistance.
Your account manager will be in contact with you.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Kind Regards,
Vox