WB
Wendy B
1 reviews | Active since Mar 2022
12 Feb 2025, 11:26
Bad service
I have been struggling for a WHOLE YEAR vox regarding my account. Since my last review NOTHING has improved, I REFUSE to pay the amount that they say I owe, AFTER they told me they would correct the statement, which has never been done, now they have handed me over to Nimble, to pay an amount of R12000, which is NOT accurate. vox is the absolute worst and I will fight this fight until they correct the statements, with them and with nimble. I refuse to pay ANYTHING until vox has come to their senses, and stop trying to ***** from me, which it basically is, as I have not had ANY service from then since December 2024
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
12 Feb 2025, 12:40Good day, Wendy B
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply12 Feb 2025, 12:40
Official
Good day, Wendy B
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
WB
Wendy B's updateReviewer Update
12 Feb 2025, 15:35You will not stop hearing from me, I have been struggling with you since we moved, agreement that you made with me, was never resolved, if you do your job for once, you will see that nothing has been resolved. The only response I got is that installation will be done. Guess what? NO INSTALLATION WAS DONE! They were here, and told me it CANNOT BE DONE, BECAUSE THE BOX OUTSIDE IS FULL. NOW YOU WANT TO TAKE THINGS FURTHER AND YOU HAVE NOT EVEN SETTLED IT WITH ME!
WB
Wendy B's update12 Feb 2025, 15:35
Reviewer Update
You will not stop hearing from me, I have been struggling with you since we moved, agreement that you made with me, was never resolved, if you do your job for once, you will see that nothing has been resolved. The only response I got is that installation will be done. Guess what? NO INSTALLATION WAS DONE! They were here, and told me it CANNOT BE DONE, BECAUSE THE BOX OUTSIDE IS FULL. NOW YOU WANT TO TAKE THINGS FURTHER AND YOU HAVE NOT EVEN SETTLED IT WITH ME!
WB
Wendy B's updateReviewer Update
13 Feb 2025, 09:31Still no feedback. "Great service!"
WB
Wendy B's update13 Feb 2025, 09:31
Reviewer Update
Still no feedback. "Great service!"
Vox Telecom's replyOfficial
20 Feb 2025, 10:12Good day, Wendy
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply20 Feb 2025, 10:12
Official
Good day, Wendy
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox