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Sikhu M

1 reviews | Active since Jan 2016

23 Mar 2022, 15:29

Bad service

I’m highly disappointed with the customer service I got from a Ivy Lekgwati. She basically shouted at me and slammed the phone on my ears when I called with concerns around the fact that I was billed twice. I am a new client and the onboarding process made me feel like I made a right choice joining VOX but now I question if it was just the sales people who have people skills and the rest just need training or it’s just Ivy who has no care for the customers.

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Replies (2)
Vox Telecom
Vox Telecom's reply23 Mar 2022, 15:59
Official
Good Sikhu M, 
 
Thank you for your enquiry.
 
Kindly note that we have escalated your enquiry.
 
We will investigate the matter and provide feedback to you soonest. 
 
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
 
Kind Regards, 
 
Vox
Vox Telecom
Vox Telecom's reply29 Mar 2022, 11:35
Official
Good day, Sikhu M
 
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month. Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
 
 We can also confirm that the poor service concerns has been addressed by management.

 Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox