Bad Service

I am very unhappy with the service since November 2021 up to date. I was without internet for 3 weeks and constintly phoned and complained. The first time a service engineer came out after 5 days and my internet worked for 3 days. I have reported it and the service department just say I will logg a ticked and it will be resolved within 3 days. After 3 days I call back again and again they say they will logg a ticket . They do not even followup with call from Vox to ask if the problem was resolved. Then after 3 days without anybody attending to muy situation I phone again and again I get the response, we will log a ticket. When Open Serve was next door at my neighbour, I begged him to come and have alook. It was working for 3 days and then I was without internet again. It was eventualy fixed after 3 weeks without any one from Vox asking if my problem has been resolved. Today Iphoned regarding my ISP on my e-mail. Since my fiber at home was fixed I have trouble with my e-mails. I must also mention I work from home due to the COVID pandemic. I selectedoption 3 for the service department and then for e-mails and cloud services. After explaining the person said it is not his department he will transfer me to the service department for internet. After explaining the person said it is not his department he will transfer me to the e-mail and cloud services. I explained to him I was there and they put me trough to him. He said he will take my number and someone will attent within 2 hours to phone me?????? Seriously????? In my opinion, If they do not know who must help me why must I wait to be assisted twice and then again because nobody know what their roles and responsibilities are and do they really know how to assist customers? Are they competent to assist customers telephonically? Where is telephone etics and manners?