Bad service

Been with Vox since 2021 after getting good reviews. This year I moved and contacted them to install a new line. Firstly - I wasn’t advised of being charged pro rata. Only found on after my debit order rejected on 25 March because they DOUBLE DEBITED R1976.

Second - Upon contacting them via WhatsApp I was told there was supposed to be a discount offered for staying with Vox when moving of R807 which means they were then only supposed to debit R1169,38. I asked the agent on 28 March if there is any arrangement I can make and was told my arrangement was declined, I need to make full payment or my line will be cancelled. Arrangement declined but made no effort to make an arrangement. I tried getting funds together as it seemed nothing less would be accepted but was unsuccessful.

Third - contacted them via WhatsApp again on 11 April, explained my situation and was told a collections manager will contact me. 15th April I then emailed the support box asking if the manager will still be contacting me with a screenshot of the WhatsApp chat where I was advised she would - no response.

Fourth - contacted them once again via WhatsApp on 23rd April, after receiving a statement now being billed R2099.79…… I once again explained my situation that had an arrangement in March been discussed with me I would’ve been paid up by April month end seeing that the so called manager did not contact me… the agent on this day then advised me arrangements can only be made with collections manager and that he would contact me. I left my and my partners contact details. No attempt to call me, just an immediate email sent to the email address I signed up with - my wifes. I received an email that same day from a manager Jean Ray advising they can offer me 50% payment arrangement. I responded 2 days later due to no internet access as my line was suspended on the 11 April, asked 50% of what? Seeing that I was willing to pay since end of March already and have since been billed for the new month, if it’s half of the R1.1 or R2099. Told them how they debited R1.9 instead of R1.1. Also told him how I’ve been trying to make an arrangement since March. They have then, on the 25th April debited the R2099 without confirming any sort of arrangement although I’ve been reaching out since March.

I attached a copy of the WhatsApp chat as proof that I have been trying to reach out and make arrangements on time to this “manager”. To date I have not received any response from him or anyone else from Vox besides the automated messages telling me my account is behind, suspended etc.