GM
George M
1 reviews | Active since May 2016
12 Feb 2025, 10:26
Bad service
They have suspended my services claiming that I have not made payment. For the last past 2 months I have being paying on the 20th. I have sending emails and WhatsApp with no luck the issue is not being resolved. My account is suspended currently and they are saying I must make payment.
I have advised them that payment will be done on the 20th of February. AND they are saying that I must make another payment again on the 1st of March. Which I don't understand why must I pay again on the 1th of March. So I asked the that the service is not month to month. If I make payment on the 20th next due/belling date will not be 20th.0
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
12 Feb 2025, 10:35Good day, George M
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox
Vox Telecom's reply12 Feb 2025, 10:35
Official
Good day, George M
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox
Vox Telecom's replyOfficial
14 Feb 2025, 09:58 Good day, George M
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply14 Feb 2025, 09:58
Official
Good day, George M
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox