Bad Service !! Expect me to pay for a UPS that i havent used since Jan 2024

I reported a faulty device on 25 January 2024, it took them a whole month to get back to me. Eventually they told me last week that the device would be swopped out. A Technician then rocked up at my house to do the swop without me being notified in advance to be home last week, this person left a contact number who alway goes to voicemail. I notified Vox, i have sent numerious emails to inform Vox can this meetinh be scheduled in advance so that I can be home. I did inform them that due to the faulyy device I now have to work at my office due to loadshedding so they need to confirm with before just scheduling people to come to my house. I have also asked them to exclude me from paying for paying for tje device for the month of Feb as its not fair letting me pay for a device that i havent been using since January 2024; now im getting emails to say the service will be terminated etc. Theses people to not correspond, the different departments do not correspond with each other. I have asked for exclusion from paying for February and was told the accounta department will contact me. To date beside the suspension notice no one has contacted me. This is really bad service. I have also told them on numerios occasions to contact me via email, whatsapp or atleast try to call me with updates; i also told that due to work rules im at times not able to answer telephone calls but they are really bad with feedback. I have also now been blocked from using the app, the whatsapp system also says that im loaded on their system. Can some please look into my complaint VOX***1