BAD SERVICE EVER!!!!!!!!!!!!!

If there was NO STARS I would have given them a ZERO STAR rating because of their BAD & DISCUSTING SERVICE!!!!!! MY FIBER IS OFFLINE SINCE 01/03/24 & IAM BEING TOLD THAT FROME THEIR SIDE IT SHOWS ON.... AFTER SPENDING 30MINS ON THE PHONE WIHT THEM ON MONDAY 04/03/24 THE CONSULTATANT ASKS ME TO SWOP CABLES!!!! & ASKED ME WHICH LIGHTS ARE ON THE GREY BOX.... I AM UP TO MY WITS END BECAUSE I HAVE BEEN OFF SINCE MARCH 01ST MY ACCOUNT IS UP TO DATE YET MY LINE IS DISCONNECTED- EACH TIME I CALL IM TOLD IT WAS ESCALTED - ESCALATED TO WHO??? TO WHAT??? I WAS ALSO TOLD THAT I WOULD GET A TECHNITIAN ON WEDS 06/03/2024 & TODAY'S THE 07TH/ 03/2024 7 WAS TOLD BY THE TECHNICAL DEPT THAT THEY WILL INVESTIGATE....

BUT THATS NOT ALL.. I RECEIVED NUMOUROS CALLS & EMAILS FROM CAELYNNE IN THEIR CLAIMS/ACCOUNTS DEPT SAYING IM IN ARREARS, YET MY ACCOUNT WAS PAID SETTLED IN JAN EARLY FEB & NOT YET ALLOCATED...THESE PEOPLE ARE A ****** JOKE... AFTER MY EMAIL TO HER EXPLAINING THAT I PAID & ARE UP TO DATE I AM IMMEDIATLY OFFLINE THE FOLLOWING DAY!!!!!!!!!!!