Bad Service

Regretting why I moved to VOX in November I requested fibre service for my house starting 2nd Dec as my previous ISP would cancelled their services on the 31s December. I contacted them to enquire on the progress and was informed that someone will come by the 31st. To date no one has arrived. All I need is a router the fibre cables are already installed they just need to come and activate. But seemingly its huge task for them. I have been phoning to get an update and no one can seem to give me an answer. I get excuses the case has been escalated and then told 72hrs. 72hours has passed NOTHING! Now I am being asked if I cancelled with the previous ISP. (Like Really) I f had not cancelled would I be calling you. I have been phoning since Monday and still no internet. I am working from home and have teams meetings and work to do. I am hot spotting with my Cellphone and that is an additional cost for me. Will VOX pay for this …definitely not? Frogfoot your name is being dragged in the mud as they are also using you as an excuse Pathetic to say the least!