BA
Bianca A
1 reviews | Active since Aug 2015
28 Apr 2023, 14:35
Bad service
The after care service and support of this company is horrific, i am at the point of canceling this service paying for something you can not use. I want my money back for this month as no one even bother to phone you back we spend hours on the phone for 3 consecutive days with no solution. The people assisting on the phone in technical support is rude and impatient. If calls are recorded for quality why dont they pick this up???? I need my service to be restored ASAP or just normal feedback on how far they are with this query.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
28 Apr 2023, 15:22Good day, Bianca
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply28 Apr 2023, 15:22
Official
Good day, Bianca
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 May 2023, 09:37Good day, Bianca
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager did contact you , a new quote was issued for a UPS and the old one cancelled accorgingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager did contact you , a new quote was issued for a UPS and the old one cancelled accorgingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply04 May 2023, 09:37
Official
Good day, Bianca
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager did contact you , a new quote was issued for a UPS and the old one cancelled accorgingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager did contact you , a new quote was issued for a UPS and the old one cancelled accorgingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox