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Pontsho M

1 reviews | Active since Mar 2021

11 Dec 2024, 07:12

Bad service disgusting customer satisfaction

Bad customer service and customer satisfaction. I have been making monthly payments and kept on receiving emails that my services will cancelled whereas I never skipped a payment. When I get hold of them they make promises and now I’m serviced has been suspended for what if I don’t owe you?

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Replies (6)
Vox Telecom
Vox Telecom's reply11 Dec 2024, 07:54
Official
Good day,  Pontsho 

 Thank you for your review. 
 
 Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
 
 We will provide feedback to you soonest. 
  
 Kind Regards, 
 Vox 
PM
Pontsho M's update11 Dec 2024, 08:02
Reviewer Update
How long is it going to take because I was last asked to submit documents and I did then this
Vox Telecom
Vox Telecom's reply11 Dec 2024, 10:12
Official
Good day, Pontsho

Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the Finance team has made contact and assisted accordigly.
  
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox
PM
Pontsho M's update11 Dec 2024, 10:31
Reviewer Update
I received a call not long and who ever called me said they will send me an email so that I can forward the POP and I’m still waiting even now .I received a call at 9:47 am and still waiting even now
PM
Pontsho M's update11 Dec 2024, 12:17
Reviewer Update
No one haven’t said anything even now .
Vox Telecom
Vox Telecom's reply12 Dec 2024, 11:50
Official
Good day,  Pontsho 
 
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved.

Regards
Vox