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Share Your Experience
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Ntokozo A

1 reviews | Active since Feb 2021

09 Mar 2022, 17:53

Bad service

Almost two weeks with no internet and no tech to come fix it. Worse vox or vodacom don’t update you, I’ve had to call them multiple times For an update.

0
Replies (4)
Vox Telecom
Vox Telecom's reply09 Mar 2022, 18:31
Official
Good day Ntokozo, 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 
Vox
NA
Ntokozo A's update12 Mar 2022, 15:28
Reviewer Update
Clearly you guys are failing to come to fix the line so let me cancel the contract with no cancellation fee because it’s not my fault you don’t want to come fix the line. I’ve been charged for this month with no service and not that I want to cancel you want to charge me a cancellation fee because you can’t provide a service?!
Vox Telecom
Vox Telecom's reply12 Mar 2022, 16:28
Official
Good day Ntokozo, 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 
Vox
NA
Ntokozo A's update28 Mar 2022, 20:06
Reviewer Update
It gets worse so the time your wifi is done and Vox telecom cannot fix it, you still pay a full months fee, they do not credit downtime. So I didn’t have wifi for 3 weeks but I must pay, vox telecom is a joke