MB
Marcel B
1 reviews | Active since Jan 2023
04 Feb 2023, 09:06
Bad service
Poor after hours service delivery, virtually non existent. Please reconnect my service, my account is up to date. No feedback from any of the vox members Obvious these guys don't care about customer satisfaction. One can see it on their hello Peter reviews, Worst service ever. I will certainly not recommend them to anyone
Helpful (0)
Replies (3)0
Replies (3)MB
Marcel B's updateReviewer Update
04 Feb 2023, 14:18Still no feedback from Vox
Sent emails, can't get through when you call
They give a ****
Absolutely no after sales service
Sent emails, can't get through when you call
They give a ****
Absolutely no after sales service
MB
Marcel B's update04 Feb 2023, 14:18
Reviewer Update
Still no feedback from Vox
Sent emails, can't get through when you call
They give a ****
Absolutely no after sales service
Sent emails, can't get through when you call
They give a ****
Absolutely no after sales service
Vox Telecom's replyOfficial
04 Feb 2023, 17:03Good day Marcel B, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Debtors team for assistance. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply04 Feb 2023, 17:03
Official
Good day Marcel B, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Debtors team for assistance. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's replyOfficial
08 Feb 2023, 14:58Good day, Marcel B, Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has assisted with activation on 04/02/2023
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the debtors team has assisted with activation on 04/02/2023
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply08 Feb 2023, 14:58
Official
Good day, Marcel B, Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has assisted with activation on 04/02/2023
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the debtors team has assisted with activation on 04/02/2023
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox