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LS
Luke S

1 reviews | Active since Jun 2017

11 Feb 2025, 20:09

Bad service delivery

Well done vox after a entire month and a half after numerous calls and escalations you as a company are still unable to resolve a wide spread area communication issue with a product you market called telkom LTE. I have never come across such incompetence as a company in a while.

0
Replies (7)
Vox Telecom
Vox Telecom's reply11 Feb 2025, 20:27
Official
Good day, Luke! 

Thank you for your review. 

Kindly note that the query received on 03/Feb/2025 has been escalated to Telkom to investigate and assist. 

We have asked that our Support team contact you to provide feedback. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply11 Feb 2025, 20:27
Official
Good day, Luke! 

Thank you for your review. 

Kindly note that the query received on 03/Feb/2025 has been escalated to Telkom to investigate and assist. 

We have asked that our Support team contact you to provide feedback. 

Kind Regards, 
Vox 
LS
Luke S's update11 Feb 2025, 20:52
Reviewer Update
Guys all that happens are escalations and no action
Vox Telecom
Vox Telecom's reply11 Feb 2025, 20:57
Official
Good day, Luke. 

Our support team is attempting to contact you to assist.

Kindly keep your phone on you. 

Regards
LS
Luke S's update11 Feb 2025, 21:05
Reviewer Update
Kindly contact me in business hours
Vox Telecom
Vox Telecom's reply11 Feb 2025, 21:09
Official
Thank you
Vox Telecom
Vox Telecom's reply26 Feb 2025, 13:29
Official
Good day, Luke

 Thank you for your patience while this matter was being investigated.
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Telkom restored the connection

 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox