CB
Christiaan B
1 reviews | Active since Jun 2024
13 Jun 2024, 13:51
Bad service delivery
Moved to a new house, ordered Fibre from Vox. 2 weeks still no internet. Vox claim they are waiting for Vumatel to release the line. Vumatel has no recollection of the request. Already paid desposit to Vox. Not sure what to do, or when/how to start asking for my money back?
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
13 Jun 2024, 14:16 Good day, Christiaan B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Jun 2024, 14:16
Official
Good day, Christiaan B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
CB
Christiaan B's updateReviewer Update
15 Jun 2024, 08:03Very fast reply from Vox, followed by a phone call with some feedback claiming Vox will keep me updated daily with a phone call. That was a lie and still no internet.. having to buy thousands of rands worth of mobile data just to do my job.
CB
Christiaan B's update15 Jun 2024, 08:03
Reviewer Update
Very fast reply from Vox, followed by a phone call with some feedback claiming Vox will keep me updated daily with a phone call. That was a lie and still no internet.. having to buy thousands of rands worth of mobile data just to do my job.
Vox Telecom's replyOfficial
20 Jun 2024, 13:18Good day, Christiaan
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for self Install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for self Install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply20 Jun 2024, 13:18
Official
Good day, Christiaan
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for self Install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for self Install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox