RO
Riaan O
1 reviews | Active since Sept 2015
04 Nov 2024, 20:14
Bad service
The worst people to deal with. Staff is un friendly and un helpful Fitted a fibre to business line 3 months ago Paid for 3 months with not one second of useagr Lots of promises to get on site and deal with our it department still waiting today Once they get your money forget about any support or customer service A technician pitched up dpend 20 minutes did not solve the problem and we got billed for the repair as well
Dont suggest them at all
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
04 Nov 2024, 20:26Good day Riaan
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply04 Nov 2024, 20:26
Official
Good day Riaan
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
RO
Riaan O's updateReviewer Update
06 Nov 2024, 19:04So again today Vox phoned with lots of promises to fix what needs to be fix
After a long phone conversation the world was promised and they would phone me back in 15 minutes
8 hours later
Still waiting for the reply
After they begged for one last change
Absolutely a disgrace
After a long phone conversation the world was promised and they would phone me back in 15 minutes
8 hours later
Still waiting for the reply
After they begged for one last change
Absolutely a disgrace
RO
Riaan O's update06 Nov 2024, 19:04
Reviewer Update
So again today Vox phoned with lots of promises to fix what needs to be fix
After a long phone conversation the world was promised and they would phone me back in 15 minutes
8 hours later
Still waiting for the reply
After they begged for one last change
Absolutely a disgrace
After a long phone conversation the world was promised and they would phone me back in 15 minutes
8 hours later
Still waiting for the reply
After they begged for one last change
Absolutely a disgrace
Vox Telecom's replyOfficial
08 Nov 2024, 08:33Good day, Riaan
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply08 Nov 2024, 08:33
Official
Good day, Riaan
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
RO
Riaan O's updateReviewer Update
08 Nov 2024, 13:21thank you line is sorted but not the account
We where bulled for the line call outs ect but didnt use the line at all yet
I would appreciated a full refund on this!!!
We where bulled for the line call outs ect but didnt use the line at all yet
I would appreciated a full refund on this!!!
RO
Riaan O's update08 Nov 2024, 13:21
Reviewer Update
thank you line is sorted but not the account
We where bulled for the line call outs ect but didnt use the line at all yet
I would appreciated a full refund on this!!!
We where bulled for the line call outs ect but didnt use the line at all yet
I would appreciated a full refund on this!!!