BAD SERVICE

I am totally disgusted with service received from VOX telecom. I cancelled with my current service provider because of connection issues and the fact that we work from home at the moment. On 26 June I sent an email to the consultant at VOX to inform them that our service with our current service provider will be disconnected on 25 July 2020. I told him that we work from home and can't be without wifi. I sent whatsapps to the consultant since Monday to remind him that we will be disconnected on 25 July. He only responded yesterday asking me to let him know when we will be disconnected. I responded once again saying, 25 July and we need wifi immediately as we work from home. Today is 25 July, we got disconnected from our previous service provider, but no connection yet from VOX. We phoned their technical department and we were told that they only received the notification to connect us yesterday and we will be connected within the next week. This is absolutely unacceptable as this is exactly what I tried to avoid. We can not run our business without internet. In the current economic situation, this is absolutely shocking.