Bad service

Iam writing this rewiev very upset and very disapointed . I had a very un expected medical situation at the end of august where i had to pay in a R1500 levy before my father could be atmitted into hospital in a serios matter and thus could not pay my due instalment and me fibre was suspended in the middel of the month . And i responded the same day that i got the suspention notice from vox hq explaining why i missed my instalment and made an arangment to over the full amount due with my next instalment and it was bluntly refused and now i have been sitting without fibre for a week now and hq simply refuses to understand and ecept my reason for missing the last instalment. Iam at this moment regrettinf that i switched to vox from the previos company i was with where i NEVER had any problems . And i will surely NOT EVER recomend vox to ANY ONE again. And its sad that its head office that has this bad attitute towards thier customers