VN
Vusumuzi N

1 reviews | Active since Aug 2024

06 Aug 2024, 18:45

Bad service

Dear Vox Telecom Team,

I am writing to express my deep dissatisfaction with the service we have received from Vox Telecom. We app**** for an internet line three months ago, and despite numerous follow-ups and back-and-forth communications, there has been no resolution to our issue.

The lack of progress and the continuous delays have severely impacted our company. Without a reliable internet connection, our operations have been significantly disrupted, affecting our productivity and ability to serve our clients.

We had high expectations when we chose Vox Telecom for our internet needs, but the service provided has fallen far short of acceptable standards. The prolonged waiting period and the lack of effective communication and solutions are incredibly frustrating.

We urgently need a resolution to this matter. I hope this email will prompt immediate action to rectify the situation and provide the service we have been waiting for.

Sincerely,

0
Replies (6)
Vox Telecom
Vox Telecom's reply06 Aug 2024, 19:47
Official
Good day Vusumuzi Thank you for your post.Kindly note that the details of your complaint has been sent to technical team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
VN
Vusumuzi N's update07 Aug 2024, 10:57
Reviewer Update
Nothing has happened we still don’t have internet for the past 3months but we are paying for bad service. Your team are useless to be honest including you the admin as they have not been any action taken after your response.
Vox Telecom
Vox Telecom's reply13 Aug 2024, 09:36
Official
 Good day,  Vusumuzi
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox 
VN
Vusumuzi N's update20 Aug 2024, 18:21
Reviewer Update
Dear VOX Team,

This is really going out of hand this 6th week where we do not have internet and you are promising must you do not deliver. This complaint was never solved at all we are just paying money for bad service this is daylight *******.
Vox Telecom
Vox Telecom's reply20 Aug 2024, 19:17
Official
Good day Vusumuzi N 

Thank you for your reply.

Kindly note that the details of your query has been sent to the Technical team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply23 Aug 2024, 07:56
Official
 Good day, Vusumuzi N 
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.

Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox