IT
Ian T
1 reviews | Active since Jan 2024
31 Jan 2024, 12:33
Bad service by Vox Telecom
So I received my first bill for my fibre Internet from Vox Telecom on the 1st of December 2023. So I made a payment then via FNB app. Then on the 18th of December 2023 I saw that my Internet connection was cut off. Then I saw on Vox Telecoms website that my balance was overdue. So then I had to make another payment. So I had to pay that months Invoice twice.
According to them the payment on the 1st of December 2023 was declined. But told them that it wasn't declined. I also sent them a Proof of payment that I had paid on the 1st of December 2023
And so they also sent me a statement from their side indicating that I paid on the 1st of December 2023 and on the 18th of December 2023
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
31 Jan 2024, 13:04Good day, Ian T
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
From what we can see on the system , the credit card payment on the 1st declined.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
From what we can see on the system , the credit card payment on the 1st declined.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply31 Jan 2024, 13:04
Official
Good day, Ian T
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
From what we can see on the system , the credit card payment on the 1st declined.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
From what we can see on the system , the credit card payment on the 1st declined.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
31 Jan 2024, 14:42Good day, Ian
Thank you for your patience whilst this matter was being investigated.
We received proof of the EFT payment made , the incorrect reference number was used, this was sent to be allocated accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We received proof of the EFT payment made , the incorrect reference number was used, this was sent to be allocated accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply31 Jan 2024, 14:42
Official
Good day, Ian
Thank you for your patience whilst this matter was being investigated.
We received proof of the EFT payment made , the incorrect reference number was used, this was sent to be allocated accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We received proof of the EFT payment made , the incorrect reference number was used, this was sent to be allocated accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's replyOfficial
01 Feb 2024, 12:37Good day, Ian
The payment has been allocated , Refund approved and will be included in this weeks batch.
Regards
Vox
The payment has been allocated , Refund approved and will be included in this weeks batch.
Regards
Vox
Vox Telecom's reply01 Feb 2024, 12:37
Official
Good day, Ian
The payment has been allocated , Refund approved and will be included in this weeks batch.
Regards
Vox
The payment has been allocated , Refund approved and will be included in this weeks batch.
Regards
Vox