Bad Service (Billings Department)

I was offline from the 7th to the 14th of December 2024 without any connectivity. I queried the invoice for December 2024 or January 2025 so that I do not pay for the days I was offline. The invoice for December 2024 went off on its date, and it was the same amount as when I have connectivity, but then I was off for a whole week. The turnaround time with Vuma is 3 days, but I was offline for 7 days. I have taken and showed screenshots with time stamps that the delay was on Vox to report the problem to Vuamtel, yet they still do not want to assist. I needed assistance on this matter so that I do not pay for the days I was off for the January 2025 invoice?

Below is the response I got from your team.

"We understand that this may have been dissatisfactory to you, however: Unfortunately, Vox does not grant credits for any Downtime experienced. It is so agreed on our Terms & Conditions ?s : All services provided by Vox are A Best Effort broadband service, which does not provide full reliability. The Services performs to the best of its ability and when any issues arise; we have capable technical engineers working 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame. We believe that everything is/was done in all effort to resolve any connectivity issues raised and reported to us. Please refer to Clause 4.3 of our General Terms and Conditions agreed to and found here: https://www.vox.co.za/terms-conditions"