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Marcia N

1 reviews | Active since Apr 2020

06 Feb 2023, 10:52

Bad service

I enquired to get vox as my carrier for my home and business and was told installation would occur within 1 to 7 days the time has passed and when I called to inquire what was happening I was told it would take a further 5 to 6 weeks why do they lie to get you to do the application then once that's done they make you wait longer then the promised time...if they cannot provide a service they should be upfront with their clients and not make false promises

0
Replies (4)
Vox Telecom
Vox Telecom's reply06 Feb 2023, 12:29
Official
Good day, Marcia N
 
 Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
MN
Marcia N's update06 Feb 2023, 16:42
Reviewer Update
How long does it take to resolve such a simple query it's either vox will come out to install or not i declined a contract with vodacom because vox promised to install within the week this is interfering with my business I would not recommend vox to any business owners
Vox Telecom
Vox Telecom's reply06 Feb 2023, 20:42
Official
 Good day  Marcia Naidoo, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, Vox 
Vox Telecom
Vox Telecom's reply10 Feb 2023, 08:24
Official
Good day , Marcia N
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that line has been activated and the installation has been completed. 
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

 Kind Regards, 
 Vox