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ABDUL-KADER EBRAHIM

1 reviews | Active since Jun 2015

14 Mar 2018, 13:19

Bad service bad company

. Vox really is the worse company don't join them let's get one ting st8 as fair as I know by all companies if you take a 24 month contract and after the 24 months the router is yours what nonsense is this of vox that after the 24 months they take the router back then what's the point of paying extra if it's just to rent I wanted to take LTE-A with the B618 router for R419 for 24 months thinking the router would be mine then I get told no we take it back after 24 months this really horrible this company is a horrible customer and the service is horrible to the consultant didn't even seem to want the sale she didn't even sound like she wants to help its a good thing I didn't join this company this is horrible I'll go to mweb at least by them when the contract ends you get to keep the router how can you expect customers to pay extra for the router for 24 months then take it back like this just worg I'm not gonna waste my money on. Vox at least there are better companies that actually want customers

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Replies (2)
Vox Telecom
Vox Telecom's reply14 Mar 2018, 13:42
Official

Good day Abdul.

Thank you for bringing this to our attention.

Kindly note that we are investigating into this matter and will provide you with feedback.

Kind Regards.

Vox Telecom.

Vox Telecom
Vox Telecom's reply15 Mar 2018, 14:14
Official

Good day Abdul.

As per the feedback we received,our Sales Manager has tried to contact you multiple times to which you were not available.

Kindly note a email has been sent to you whereby a response by yourself was received and no further communication there after.

Should you have any further queries regarding the above matter please note you have our Sales Manager contact details who will be more than willing to assist you.

Please do not hesitate to contact our Sales Department directly at ***, should you have any other further queries or might need immediate assistance

Kind Regards.

Vox Telecom