Bad Service as always

On the 01/02/2022 I made one payment on the Vox platform to pay my monthly subscription, I noticed after sometime that I was debited twice on my account. I immediately called Vox to report the situation and send and email with reference Re:VOX***0. I was told to send a proof of account so I could be refunded which I did send immediately, after two day I called to find out what was the delay and I was to it takes 5 to 7 days for the payment to be processed and they said Sharifa Mills the lady I've been in communication with is going to call me which she never did. I called in today 07/02/2022 where I was told I must wait for Sharifa to call me to explain what could be the delay with the payment, my call got cut by a lady Name Jennifer when I was explaining my frustration to her, she just told me I should wait for Sharifa to call me and hang up the phone I dont know if this how you treat your customers.