Bad service and res****se
<p>I had a lot of issues during the last year and the help desk were not very helpful. ANd always promises they will call you back - and never do.</p> <p> </p> <p>So after a year of bad service and very bad internet I cancelled it - and then they still deducted the debit order. When I asked what is going on and when can I get the money back, they told me that the hardware must first be removed before they can refund me.</p> <p> </p> <p>The hardware was removed and still nothing. I contacted them again and they said that according to them the hardware was not removed yet.</p> <p> </p> <p>Then they escalated it to 'logistics' department. That was a week ago.</p> <p> </p> <p>And still nothing.</p>
Good evening Elsie, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good evening Elsie, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Ms Pretorius,
Kindly take note that we have escalated the matter to management for assistance. There is a credit on your account, someone will be in contact with you tomorrow with an update on the refund. Your reference number: VOX***
Regards,
Vox Telecom
Good day Ms Pretorius,
Kindly take note that we have escalated the matter to management for assistance. There is a credit on your account, someone will be in contact with you tomorrow with an update on the refund. Your reference number: VOX***
Regards,
Vox Telecom
Good Morning Ms Pretorius,
Kindly note that after a thorough investigation and listening to call recordings, we have come across calls where you were informed that an agent will contact you at specific times. Unfortunately, our agents did not manage to phone you at the specific times, however our agents did call you back with the necessary feedback.
We apologise for the inconvenience and thank you that we had the opportunity to be your service provider.
We have received feedback that your refund has been approved and it should be processed by the end of this week. Your reference number for the refund is VOX***
Regards,
Vox Telecom
Good Morning Ms Pretorius,
Kindly note that after a thorough investigation and listening to call recordings, we have come across calls where you were informed that an agent will contact you at specific times. Unfortunately, our agents did not manage to phone you at the specific times, however our agents did call you back with the necessary feedback.
We apologise for the inconvenience and thank you that we had the opportunity to be your service provider.
We have received feedback that your refund has been approved and it should be processed by the end of this week. Your reference number for the refund is VOX***
Regards,
Vox Telecom