1 reviews | Active since Sept 2020
BAD SERVICE AND NOT PROMISES NOT KEPT!
BAD SERVICE!! NO signal in full house as promised!! I was promised that my house will be FULL of Wifi !! NOT even 3 rooms in my house has WIFI! I asked before Any installation was done if the speed was enough and I was TOLD YES because fiber can not throttle!! No throttle and Uncapped!! Now I am told that I need to pay in extra to extent!! THIS WAS NOT TOLD TO ME! from the start I have asked will the fiber cover my whole yard and house and I was told YES!!! I was told its a month to month contract now its yes if you cancel in 12 MONTHS you need to pay over R2800!!! My Wifi is hanging!!! I am frustrated and Super disappointed in the way they do business!! I was with RAIN and had over 100 download and upload speed!! THIS was explained to them from the start!! I called on Friday 21 May and was told that the package was cancelled and that they will come fetch the router... Then today 24 May When I called I was tolled no I have to give them a months notice and I will pay for the installation. I really feel I was ****med into this as The sales person promised things that was not true and Also every time I called was told something else! I was also told by the technician that he can not TEST anything before he activated and installed everything SO WHY IS THIS NOW MY PROBEM TO PAY!!!
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Sales Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Sales Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
