Bad service and no resolution

Worst support - got back from leave and had no Internet since Wed. Afternoon. Started phoning Vox Support from Thurs morning and after 4 calls and each asking to reboot equipment finally someone from Vumatel changed router but I had to wait 'a few hours' to commission it. Continuous calls with No feedback and told call is still open. 4 days with no connectivity - will they credit my account or pay for my data now? They seem to have no concept of people working from home and just do not care.