HO
Heinrich O
1 reviews | Active since Jun 2026
08 Jun 2026, 22:40
Bad service and no delivery
We have been waiting two week for our new installation and every time I send an email it takes a full day to respond. Everytime I phone to follow up, they say they will escalate it with the rep but yet nothing happens. Everytime the process goes further there is something wrong. They say need access to our fibre box but we do not even have one. Utterly disappointed and would not recommend to anyone
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Replies (1)0
Replies (1)
Vox Telecom's replyOfficial
09 Jun 2026, 07:28 Good day, Heinrich
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
Please find the necessary steps as communiated below:
From | Vox Fibre Line Update
To | Heinrich Jacobus Oelofse
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2026-06-02 09:35:05
Status | Sent Successfully
Message Headers |
Hi Heinrich Jacobus Oelofse
Welcome to the Vox family!
Now that your order has passed the RICA process, we can get going with connecting your world with Fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places an order with Vodacom - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Vodacom will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with Fibre, your order will be captured and only actioned once it goes live.
Step 2: Vodacom Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Vodacom to arrange a mutually suitable time to do a site survey and install the Fibre line into your home. This step is usually the longest of all the steps, as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the Fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Vodacom
Vodacom will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home - and will test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step-by-step guide for a quick hassle-free setup.
The standard time frame for feedback on your order if your suburb or complex is live, is between 1 - 10 working days. If your suburb or complex is not yet live, you will receive an update on the progress of the deployment once a month.
For any enquiries, please WhatsApp us on : ***.
Kind regards,
The Vox Team
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
Please find the necessary steps as communiated below:
From | Vox Fibre Line Update
To | Heinrich Jacobus Oelofse
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2026-06-02 09:35:05
Status | Sent Successfully
Message Headers |
Hi Heinrich Jacobus Oelofse
Welcome to the Vox family!
Now that your order has passed the RICA process, we can get going with connecting your world with Fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places an order with Vodacom - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Vodacom will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with Fibre, your order will be captured and only actioned once it goes live.
Step 2: Vodacom Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Vodacom to arrange a mutually suitable time to do a site survey and install the Fibre line into your home. This step is usually the longest of all the steps, as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the Fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Vodacom
Vodacom will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home - and will test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step-by-step guide for a quick hassle-free setup.
The standard time frame for feedback on your order if your suburb or complex is live, is between 1 - 10 working days. If your suburb or complex is not yet live, you will receive an update on the progress of the deployment once a month.
For any enquiries, please WhatsApp us on : ***.
Kind regards,
The Vox Team
Vox Telecom's reply09 Jun 2026, 07:28
Official
Good day, Heinrich
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
Please find the necessary steps as communiated below:
From | Vox Fibre Line Update
To | Heinrich Jacobus Oelofse
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2026-06-02 09:35:05
Status | Sent Successfully
Message Headers |
Hi Heinrich Jacobus Oelofse
Welcome to the Vox family!
Now that your order has passed the RICA process, we can get going with connecting your world with Fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places an order with Vodacom - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Vodacom will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with Fibre, your order will be captured and only actioned once it goes live.
Step 2: Vodacom Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Vodacom to arrange a mutually suitable time to do a site survey and install the Fibre line into your home. This step is usually the longest of all the steps, as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the Fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Vodacom
Vodacom will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home - and will test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step-by-step guide for a quick hassle-free setup.
The standard time frame for feedback on your order if your suburb or complex is live, is between 1 - 10 working days. If your suburb or complex is not yet live, you will receive an update on the progress of the deployment once a month.
For any enquiries, please WhatsApp us on : ***.
Kind regards,
The Vox Team
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
Please find the necessary steps as communiated below:
From | Vox Fibre Line Update
To | Heinrich Jacobus Oelofse
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2026-06-02 09:35:05
Status | Sent Successfully
Message Headers |
Hi Heinrich Jacobus Oelofse
Welcome to the Vox family!
Now that your order has passed the RICA process, we can get going with connecting your world with Fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places an order with Vodacom - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Vodacom will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with Fibre, your order will be captured and only actioned once it goes live.
Step 2: Vodacom Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Vodacom to arrange a mutually suitable time to do a site survey and install the Fibre line into your home. This step is usually the longest of all the steps, as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the Fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Vodacom
Vodacom will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home - and will test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step-by-step guide for a quick hassle-free setup.
The standard time frame for feedback on your order if your suburb or complex is live, is between 1 - 10 working days. If your suburb or complex is not yet live, you will receive an update on the progress of the deployment once a month.
For any enquiries, please WhatsApp us on : ***.
Kind regards,
The Vox Team