VH
Victoria H

1 reviews | Active since May 2022

17 Mar 2023, 12:01

Bad service and lies!!!

So, I previously made a review about vox that advertises referral credit and not giving the credit. Then the review got deleted. I have made numerous referrals that I do not receive credit for I think Vox uses it to lure people to use their services when they do not intend to honor the promise.

0
Replies (6)
VH
Victoria H's update17 Mar 2023, 12:28
Reviewer Update
I signed up with vox last year. The setup of my services was relatively easy. But the problem began when they started offering referral credits. Since signing up I have made several referrals and each time there have been issues. Then I need to keep emailing them and calling before they would assist. According to them, the link should automatically generate the credit, but this is pure BULL. My link has never worked and I am fed up with this. The accounts department does not respond to emails and when I call they are never available and also never call back. I would not advise anyone to sign up with them anymore.
Vox Telecom
Vox Telecom's reply17 Mar 2023, 12:35
Official
Good day Victoria H, 
 
Thank you for your enquiry.
 
Kindly note that we have escalated your enquiry.
 
We will investigate the matter and provide feedback to you soonest. 
 
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
 
Kind Regards, 

Vox
Vox Telecom
Vox Telecom's reply20 Mar 2023, 14:34
Official
Good day,  Victoria H, 
 
 
Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the credits have been loaded to your account.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox 

 
VH
Victoria H's update21 Mar 2023, 08:35
Reviewer Update
There is still no credit allocated to my account
Vox Telecom
Vox Telecom's reply21 Mar 2023, 09:40
Official
Good day Victoria H, 
 
Thank you for your enquiry.
 
The credit will reflect on your next invoice / statement.
 
Kind Regards, 

Vox
VH
Victoria H's update24 Mar 2023, 12:36
Reviewer Update
I received my newest statement and there is still no credit loaded on my account???