DC
Denise C
1 reviews | Active since Jun 2013
01 Mar 2022, 07:17
Bad service and lack of feedback
I ordered a fibre line and service from Vox and was told since we already have everything (due to a recent cancelled service) it would take around 10 days. Well 10 days ago I got phoned by a technician to say he will be around in 5 minutes. Turns out he had the correct road name but wrong suburb. I was then told by Vox (a person named Lee Msomi) to send proof of address which I did. This only happened after I made numerous phone calls to check the progress. I have since sent Lee 2 emails to ask if the proof of address I sent was sufficient and I get absolutely no response. Absolutely shocking service. I am thinking it will be quicker and easier to go with another service provider.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
01 Mar 2022, 08:06 Good day, Denise C
Thank you for your review.
Please note that the details of your query has been sent to the Project Management team to investigate and assist accordingly.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your query has been sent to the Project Management team to investigate and assist accordingly.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Mar 2022, 08:06
Official
Good day, Denise C
Thank you for your review.
Please note that the details of your query has been sent to the Project Management team to investigate and assist accordingly.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your query has been sent to the Project Management team to investigate and assist accordingly.
We will provide feedback to you soonest.
Kind Regards,
Vox
DC
Denise C's updateReviewer Update
01 Mar 2022, 11:48Wow from bad to worse. Now the price I get quoted doesn't balance with the amount on the email and the excuse is that she quoted excl Vat. When I say its still doesn't balance back I once again get ignored. Truly wonderful service.
DC
Denise C's update01 Mar 2022, 11:48
Reviewer Update
Wow from bad to worse. Now the price I get quoted doesn't balance with the amount on the email and the excuse is that she quoted excl Vat. When I say its still doesn't balance back I once again get ignored. Truly wonderful service.
Vox Telecom's replyOfficial
08 Mar 2022, 11:11Good day, Denise C
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
The initial Network Provider had no Fibre availability in your area, therefor we requoted with a different Fibre provider.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply08 Mar 2022, 11:11
Official
Good day, Denise C
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
The initial Network Provider had no Fibre availability in your area, therefor we requoted with a different Fibre provider.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox