Bad Service and *********** staff at Vox Telecom.

Bad service seems to be the go-to nowadays. On 13 April I placed an order to upgrade my 20mbps line to a 40mbps line. A simply request that Vox Telecom just couldn't get right. I waited the 5 - 7 days I was told it would take before my line was activated. On 24 April I contacted Vox AGAIN and was told that the order had never been placed. Not only was the person I spoke to completely *********** BUT Vox took no responsibility for the mess and simply told me that I would have to wait a further 5 - 7 days. I have since contacted Vox on numerous occasions and every time the story seems to change. A Vox sales rep, Aiden, said it would take 5 -7 days and another said it would take 2 - 4 weeks. Clearly even their sales reps aren't up to speed with company policies. After yet another call to Vox last Monday, 14 May, I was promised that someone would be in contact with me because (BIG SURPRISE) customer care couldn't assist me in any way and simply told me that the order was still with Telkom. A week and a half later and no response, no call nothing. It's now 23 May. And I have been waiting an entire month and a half and yes I'm adding the time from Vox's previous *****-up and nothing has changed. If you are looking for a company that offers good, hassle-free service and customer support DO NOT USE VOX TELECOM. There's no communication, a lot of back and forth and in the end they should actually be paying their customers due to the amount of hours you have to waste in a day to get them to do what you are paying them to do.