BM
Bongiwe M
1 reviews | Active since Nov 2015
18 Jun 2021, 07:57
Bad service and haven't even begun the contract
Installation was done on the 9th June. 18 June service still not active and no site technician to set up my device. Call june 16, was blatantly to the do not have available support team to talk me through the set up process. I'm weary after sale service is going to be a nightmare. I am at a point of begging to cancel this non service.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
18 Jun 2021, 09:19 Good day, Bongiwe M
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply18 Jun 2021, 09:19
Official
Good day, Bongiwe M
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
BM
Bongiwe M's updateReviewer Update
21 Jun 2021, 09:14Issue resolved with immediate effect. Thanks to this platform. Thank you Vox Telecom for your speedy assistance.
BM
Bongiwe M's update21 Jun 2021, 09:14
Reviewer Update
Issue resolved with immediate effect. Thanks to this platform. Thank you Vox Telecom for your speedy assistance.
Vox Telecom's replyOfficial
21 Jun 2021, 09:32Good day, Bongiwe M,
Thank you for the positive feedback.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for the positive feedback.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply21 Jun 2021, 09:32
Official
Good day, Bongiwe M,
Thank you for the positive feedback.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for the positive feedback.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox