SH
Susan H
1 reviews | Active since Nov 2009
02 Dec 2024, 21:27
Bad service and customer care
Not even 1 star for Vox. Contact them (29/11/2024)because we have very bad signal in my bedroom and which is not more than 5 meter from the rooter in the living room. .. my onsite ticket ***. Vox dissappear and till date (02/12/2024 21h25) no feedback ...... paid a lot of money every month but when they have to assist ... they dissappear ... really believe this is very bad business and after customer care.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Dec 2024, 21:39Good day Susan H,
Thank you for bringing your concerns to our attention.
We have forwarded the details of your complaint to our On-site Support team for prompt assistance.
A member of our team will contact you directly to resolve the matter.
We have forwarded the details of your complaint to our On-site Support team for prompt assistance.
A member of our team will contact you directly to resolve the matter.
Kind Regards,
Vox
Vox Telecom's reply02 Dec 2024, 21:39
Official
Good day Susan H,
Thank you for bringing your concerns to our attention.
We have forwarded the details of your complaint to our On-site Support team for prompt assistance.
A member of our team will contact you directly to resolve the matter.
We have forwarded the details of your complaint to our On-site Support team for prompt assistance.
A member of our team will contact you directly to resolve the matter.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 Dec 2024, 10:35Good day, Susan H
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply04 Dec 2024, 10:35
Official
Good day, Susan H
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox