Bad service and communication

Please be careful when signing a Vox telecom fibre contract, read the fine print. I was with Vox for a month, the first two weeks we had internet, after that it was off for days. I contacted Vox customer service twice on the 13/11 to be told that the line is out and they will come back to me, they never did. Line was restored after 4 hours. 14/11 line down, contacted Vox they never answered the phone. Voicemail, next I called Vodacom they said there is a problem at the tech team is working on the problem. After +- 6 hrs fault restored. My daughter was starting to right exams on the Monday 15/11, she attends a online school no internet, we rushed to buy a a bundle so she can write. Internet fault not restored. Tuesday 16/11 still no internet. Vox not answering my calls. Contacted Vodacom yes line is down. With this I sent a mail to cancel my account. Then I received a few calls the next day and the day after from Vox telecom asking why, I explained the situation. I had no internet from 13/11- 16/11/21. I was told it's a month to month contract. Not so. I was billed R3772.85 this was for the month and cancellation fee. I contacted Vox account department, explained why I cancelled, asked to speak to there supervisor they gave me her name and she was in a meeting and would get back to me...Ruth. Ruth never contacted me. Two weeks later called again, again I was told Ruth will come back to me. Never has Ruth called. What I have released is all service providers don't come back to you and at the end of the day you just give up from frustrating. I would be greatful if a person in a position at Vox can call me, please not Ruth. Account no .***